Terms of Service
Section 1: Definitions
- "Covered Subscriber" means a person age 18 or older who is enrolled in the Alumni ID Recovery plan.
- "Family Service" means plan in which a Covered Subscriber has enrolled for the family plan
and the person(s) eligible for the services described in Section 2 shall be the Covered Subscriber;
spouse or Domestic Partner; children under the age of 21 who live with the Covered Subscriber; and
children under the age of 24 who are full-time students.
- "Domestic Partner" means anyone living in a domestic partnership with a Covered Subscriber as a
relationship between two cohabitating people unrelated by either blood or marriage, regardless of gender,
who are over the age of 18, share the common necessities of life, and have resided together for at
least 6 months prior to subscribing to our product, who share responsibility for the common living
expenses of food, shelter, and medical care and are not in any marriage or domestic partnership and/or
civil union with another person. In the cities and/or states where domestic partnership registers are
available, enrollees need to be registered in order to be covered by the family plan.
Section 2: Services
- Covered Subscribers will have toll free access (866-914-3349) to the multilingual ID Theft
Assist Coordination Center in Washington, D.C., 24 hours a day, 365 days a year.
- Upon notification of an identity theft incident, Alumni ID Recovery will:
- Prepare and send ID Theft Affidavit and Authorization Form to Covered Subscriber
- Contact credit reporting agencies to obtain a free credit report for the Subscriber
and place an alert on the Covered Subscriber’s records with the agency, and to obtain a list
of creditors from them
- Contact remaining credit agencies to place an alert on the Subscriber’s records
- Submit Authorization Form and ID Theft Affidavit to creditors requesting cancellation of
their card and an issuance of a new one
- Provide access to credit monitoring services (limited to one subscription per household)
- If other forms of identification were stolen or missing, such as an ATM card, Driver’s License,
Social Security Card, Passport and so forth, notify the appropriate bank or agency of the
situation so that they may take appropriate action and reissue a new form of identification
- Notify local authorities of ID Theft incident and help Subscriber to obtain necessary reports
- On a weekly basis, until file is closed, contact the Subscriber with an updated status report
- Where needed, follow up with creditors to ensure that the matter has been properly handled
- Provide the Subscriber with an “ID Theft Emergency Response Kit”™
- Provide emergency cash advance, emergency message relay and emergency travel arrangements
to a Subscriber traveling at least 100 miles away from home
- Provide financial, fraud resolution, legal and emotional assistance
Section 3: Limitations & Exclusions
- Coverage starts on the first (1st) day of the month after you are declared eligible
for this benefit.
- Any identity thefts or incidents discovered by the Covered Subscriber prior to
service effective date are ineligible for service.
- The services of Alumni ID Recovery are available in most countries except Afghanistan,
Somalia, Eritrea, Yemen and Eastern Timor. Alumni ID Recovery reserves the right to update
the list of countries in which its services are not available. It is the responsibility of
the Covered Subscriber to inquire whether a country is “open” for assistance prior to his
or her departure and during his or her stay. In the event a Covered Subscriber travels
in any area not listed above, Alumni ID Recovery will endeavor to provide its services to
the best of its ability.
- Alumni ID Recovery cannot be held responsible for failure to provide, or for delay
in providing services when such failure or delay is caused by conditions beyond its control,
including but not limited to labor disturbance and strike, rebellion, riot, civil commotion,
war or uprising, nuclear accidents, natural disasters, acts of God or where rendering
service is prohibited by local law or regulations.
- All sales are final. Therefore, pro-rata refunds are not available.
